VISCONTI DONNA has worked with DHL logistics service for many years. DHL manages our warehouse and also our shipments abroad.
Orders will be processed and shipped within 3 days of receipt of payment.
The order is confirmed as soon as we receive the payment (status “confirmed”) and our logistic warehouse starts preparing it (status “working on”). A “working on” order can be cancelled but it’s not possible to add or remove single articles. When the order is “Ready” (ready to be shipped), it is not possible to make any more changes to it.
For orders over €250, shipment costs will free.
For USA customers the delivery time is about 2 weeks, New York landed duty paid.
Return & Exchange
VISCONTI DONNA reserves the right not to refund in the following cases:
If the products are not intact, without envelope or with a ruined one
In case the Return code and/or order number are missing
In case the Returns are not authorized or if they have exceeded the requested timelines.
The shipping fees and the returns are at the buyer’s expenses, unless stated differently.
For faulty or non-compliant products, you have to issue a return request according to the procedure mentioned above. You will then have to send an email to at the latest within 20 days of receipt of the order, providing detailed description of the damage and attaching photos that demonstrate its entity.
The refund is issued as a credit charged on the Buyer’s profile within a maximum of 10 days of receipt of the product and is visible at the bottom of the Profile page.
The credit is automatically deducted when a new order is placed.
The credit is available for 2 years following the date of issue of the credit note.
VISCONTI DONNA does not exchange goods. It is necessary to create a new order deducing the credit charged on your profile.